Contact Us — We Read Every Message

Contact us to report a bug, share feedback, or ask a question about any tool on this site. Every message is read and answered directly — no ticket queue, no bots.

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How to Contact Us by Email

The fastest way to contact us is by email. Whether it's a bug report, a tool suggestion, or a general question, send it directly and it will reach a real person — not an automated inbox.

jillr.warren@gmail.com

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Or Send a Message Directly

Prefer a form? Fill this out and it will open in your email app, pre-filled and ready to send.

Before You Contact Us

A few common questions are already answered elsewhere on the site — checking these first might save you a wait. If your question isn't covered, contact us directly using the email or form above.

Tool not returning a result? Double-check the gamertag spelling, or confirm the profile is public. Checking if a name is free? Use the Gamertag Availability Checker for a live, instant answer. Questions about your data? See exactly what's collected and how it's used in our Privacy Policy.

You can also check whether an issue is on our end or on Xbox's end before you contact us. If a tool suddenly stops returning any results at all — not just for one gamertag — it's worth checking Xbox Live's official status page first, since our tools depend on Xbox Live being reachable.

What to Include When You Contact Us

If you're reporting a bug, a few details help us fix it faster:

Which tool you were using (e.g. Gamerscore Finder, Availability Checker)
The gamertag you searched, if relevant
What you expected to happen vs. what actually happened
Your device and browser, if it's a display issue

Screenshots are always welcome — they usually cut back-and-forth emails in half. There's no fixed format required; a plain, honest description of the problem is enough for us to start looking into it.

Response Time

We typically reply within 1–2 business days. Bug reports affecting a tool for everyone (not just one search) are usually prioritized and looked at sooner. Feature requests and general feedback are read just as carefully, even if the reply takes a little longer.

Other Ways to Get Help

Depending on what you need, contacting us directly might not even be the fastest route:

If you need this	Go here instead
To check if a gamertag is available	Availability Checker →
To look up a Gamerscore	Gamerscore Finder →
Xbox account recovery or password reset	support.xbox.com →
To check if Xbox Live itself is down	Xbox Live Status →

Frequently Asked Questions

Is there a contact form instead of email?

Yes — use the form above, or email us directly if you'd rather. Both reach the same inbox and get a real reply.

Can you help me recover my Xbox account?

No — we're an independent tool, not Microsoft. For account recovery, password resets, or bans, please contact support.xbox.com directly.

Do you take tool suggestions?

Yes. If there's an Xbox-related tool you wish existed, contact us and let us know — several existing tools started as a suggestion.

Xbox Gamertag Finder is an independent tool and is not affiliated with Microsoft or Xbox. For account recovery or official support, please visit support.xbox.com. See our full Disclaimer for details.